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FAQ

Quick Help for Every 3D Question

We accept STL, OBJ, STEP, and IGES files. If you are unsure which file format is best for your project, our team can help convert or optimize your file. We also provide basic design checking to ensure your file is printable and meets our quality and tolerance standards.

We offer a wide range of materials including PLA, ABS, PETG, Nylon, TPU, and resin-based options. Each material has different strengths, flexibility, and surface finish. Depending on your project requirements—such as durability, temperature resistance, or aesthetics. We can help you choose the most suitable material.

Our printers offer high precision with tolerances as tight as ±0.1 mm depending on material and design complexity. For parts that require engineering-level accuracy, we also offer fine-resolution printing and post-processing services. We ensure every print meets the technical and functional expectations of your project.

Yes, we offer design assistance and basic file repair. If your 3D model needs minor fixes—like wall thickness issues or non-manifold geometry—our team can help. For more complex projects, we provide full design services or prototyping guidance to ensure your file is ready for production.

Turnaround time depends on the complexity, material, and quantity of the order. Most standard prints are completed within 2 to 5 business days. For urgent projects, we offer express options. You will always receive an estimated delivery date before production starts.

No, we do not require a minimum order. Whether you need one prototype or a hundred production units, we provide the same level of attention and quality. Our goal is to support projects of all sizes, from individual creators to large-scale businesses.

Yes, we ship both locally and internationally. All parts are carefully packaged to protect against damage during transit. Shipping options and estimated delivery times will be provided when your order is confirmed. We also offer pickup for local clients if preferred.

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